FAQ FOR gLite Yaim Core SUPPORT UNIT
Responsible Unit: gLite Yaim Core
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the gLite Yaim Core Support?
To give support to questions related to configuration issues that connected to he use or bugs of the glite-yaim-core
For which components does gLite Yaim Core provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to gLite Yaim Core Support?
They are assigned by the DMSU
Are tickets typically solved in gLite Yaim Core Support or reassigned elsewhere?
Who is responsible for gLite Yaim Core Support?
What documentation is available on gLite Yaim Core Support?
What is the usual "Type of Issue" for the tickets of gLite Yaim Core?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the gLite Yaim Core team.