FAQ FOR WLCG Job Monitoring SUPPORT UNIT
Responsible Unit: gLite Security
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the gLite Security Support?
The purpose of the gLite Security SU is handle tickets assigned to it through the EGEE GGUS system. These tickets can originate from a user or from operations.
For which components does gLite Security provide support?
The gLite Security SU will deal with security software related problems. Problems rarely can be directly attributed to security software, so it is foreseen that the tickets are often reassignments from other support units.
Which quality of service (QoS) will you provide?
Who will assign tickets to gLite Security Support?
A ticket is usually assigned to the gLite Security support unit by DMSU.
Are tickets typically solved in gLite Security Support or reassigned elsewhere?
The gLite Security supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for gLite Security Support?
The persons responsible for gLite Security are: Joni Hahkala and Oscar Koeroo
What documentation is available on gLite Security Support?
Some useful links:
Certificate Authority distribution from EGI: https://wiki.egi.eu/wiki/EGI_IGTF_Release
What is the usual "Type of Issue" for the tickets of gLite Security?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the gLite Security team.