FAQ FOR EOSC Portal SUPPORT UNIT
Responsible Unit: EOSC Portal
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the EOSC Portal Support?
To ensure that the Web application - EOSC Portal - is operational.
For which components does EOSC Portal provide support?
Which quality of service (QoS) will you provide?
According to: https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels
Who will assign tickets to EOSC Portal Support?
TPM or portal operations support
Are tickets typically solved in EOSC Portal Support or reassigned elsewhere?
Solved if the scope applies.
Who is responsible for EOSC Portal Support?
Cyfronet Marketplace team
What documentation is available on EOSC Portal Support?
What is the usual "Type of Issue" for the tickets of EOSC Portal?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EOSC Portal team.