FAQ FOR EOS SUPPORT UNIT
Responsible Unit: EOS
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the EOS Support?
Provide support for EOS deployments.
For which components does EOS provide support?
All EOS related daemons and tools
Which quality of service (QoS) will you provide?
Who will assign tickets to EOS Support?
Are tickets typically solved in EOS Support or reassigned elsewhere?
Who is responsible for EOS Support?
CERN EOS team
What documentation is available on EOS Support?
What is the usual "Type of Issue" for the tickets of EOS?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EOS team.