FAQ FOR EGI Cloud VM Management SUPPORT UNIT
Responsible Unit: EGI Cloud VM Management
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI Cloud VM Management Support?
The purpose of the Cloud VM Management SU is to handle tickets related to virtual machine management issues in the EGI Federated Cloud infrastructure assigned to it through the GGUS system.
For which components does EGI Cloud VM Management provide support?
The SU provides support for the following components and services: OCCI, rOCCI-*, OCCI-OS, snf-occi, EGI FedCloud's Virtual Machine Management Interfaces, EGI Federated Cloud
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to EGI Cloud VM Management Support?
All GGUS tickets are assigned to the SU either by TPM or directly by the users.
Are tickets typically solved in EGI Cloud VM Management Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for EGI Cloud VM Management Support?
Federated Cloud Task Force
What documentation is available on EGI Cloud VM Management Support?
https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario1
What is the usual "Type of Issue" for the tickets of EGI Cloud VM Management?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI Cloud VM Management team.