FAQ FOR Dynamic DNS SUPPORT UNIT
Responsible Unit: Dynamic DNS
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Dynamic DNS Support?
The purpose of the Dynamic DNS support unit in GGUS is to support the usage of the Dynamic DNS service.
For which components does Dynamic DNS provide support?
The Dynamic DNS Support SU will deal with problems concerning these issues:
- problems/issues with using Dynamic DNS service
- requests to support new domains/vos
Which quality of service (QoS) will you provide?
Who will assign tickets to Dynamic DNS Support?
Any user of the Dynamic DNS service.
Are tickets typically solved in Dynamic DNS Support or reassigned elsewhere?
Tickets are typically solved in Dynamic DNS Support.
Who is responsible for Dynamic DNS Support?
Member of Dynamic DNS support team.
What documentation is available on Dynamic DNS Support?
Documentation about Dynamic DNS is available at Dynamic DNS Home
What is the usual "Type of Issue" for the tickets of Dynamic DNS?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Dynamic DNS team.