FAQ FOR Dynafed Development SUPPORT UNIT
Responsible Unit: Dynafed Development
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Dynafed Development Support?
The purpose of the Dynafed Development support unit in GGUS is supporting Dynafed software.
For which components does Dynafed Development provide support?
Dynafed Development supports the dynafed-* components (currently dynafed, dynafed-http-plugin and dynafed-dmlite-frontend).
Which quality of service (QoS) will you provide?
Base
Who will assign tickets to Dynafed Development Support?
All GGUS tickets assigned to Dynafed Development SU by the DMSU.
Are tickets typically solved in Dynafed Development Support or reassigned elsewhere?
Dynafed Development supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Dynafed Development Support?
Responsible for Dynafed Development SU are Dynafed Development shifters who can be reached through dynafed-support <at> cern.ch
What documentation is available on Dynafed Development Support?
Documentation for Dynafed Development support is available at https://svnweb.cern.ch/trac/lcgdm/wiki/Dynafeds
What is the usual "Type of Issue" for the tickets of Dynafed Development?
Data Management
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Dynafed Development team.