FAQ FOR DPM Development SUPPORT UNIT
Responsible Unit: DPM Development
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the DPM Development Support?
Supporting the DPM software. The SU operates as a 3rd level support unit for EMI.
For which components does DPM Development provide support?
DPM (Disk Pool Manager) software
Which quality of service (QoS) will you provide?
Who will assign tickets to DPM Development Support?
Tickets are usually assigned by the DMSU
Are tickets typically solved in DPM Development Support or reassigned elsewhere?
Tickets are usually solved by the Unit
Who is responsible for DPM Development Support?
The gLite Data Management Product Team
What documentation is available on DPM Development Support?
What is the usual "Type of Issue" for the tickets of DPM Development?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the DPM Development team.