FAQ FOR DODAS SUPPORT UNIT
Responsible Unit: DODAS
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the DODAS Support?
To give support to the users accessing the DODAS service to instantiate analysis services and to give support to the users both to exploit the instantiates services and possibly to integrate any community customization. The DODAS team provides user support through this support unit.
For which components does DODAS provide support?
For the DODAS service and all its solutions:
- DODAS core services
- JupyterHub
- HTCondor Batch system
- Spark with Jupyter
- Dynamic data caching for distributed storage integration
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to DODAS Support?
All GGUS tickets are assigned to the SU either by TPM or directly by the users.
Are tickets typically solved in DODAS Support or reassigned elsewhere?
Solved in DODAS Support.
Who is responsible for DODAS Support?
The DODAS development team provides user support through this support unit.
What documentation is available on DODAS Support?
DODAS documentation available here : https://dodas-ts.github.io/dodas-apps/
What is the usual "Type of Issue" for the tickets of DODAS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the DODAS team.