FAQ FOR Collaboration Tools SUPPORT UNIT

Responsible Unit: Collaboration Tools

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the Collaboration Tools Support?

The EGI.eu it-support team provides support to the EGI.eu Collaboration Tools (the EGI.eu backoffice) through this support unit.

For which components does Collaboration Tools provide support?

EGI Collaboration Tools SU provides support for EGI.eu backoffice.

Which quality of service (QoS) will you provide?


Who will assign tickets to Collaboration Tools Support?

Usually EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to some of the EGI.eu collaboration tools services.

Are tickets typically solved in Collaboration Tools Support or reassigned elsewhere?

Solved in EGI Collaboration Tools support.

Who is responsible for Collaboration Tools Support?

EGI.eu it-support team

What documentation is available on Collaboration Tools Support?

EGI.eu OLA at https://documents.egi.eu/public/RetrieveFile?docid=2170&version=18&filename=EGI.eu-OLA-CollaborationTools-v1.doc

For more about Collaboration Tools FAQ.

What is the usual "Type of Issue" for the tickets of Collaboration Tools?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Collaboration Tools team.