FAQ FOR Cloud Compute SUPPORT UNIT
Responsible Unit: Cloud Compute
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Cloud Compute Support?
The purpose of the Cloud Compute SU is to handle tickets related to the usage of the EGI Cloud Compute service and the integration of providers into the EGI Federated Cloud infrastructure assigned to it through the GGUS system.
For which components does Cloud Compute provide support?
The SU provides support for the following components and services:
- EGI Cloud Compute service
- Fedcloud control panel components (EGI Cloud Dashboard, fedcloud-catchall-operations, cloud-info-provider)
- EGI Applications Database and internal components
- Components for the integration of providers (cASO, Keystone/Check-in integration)
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to Cloud Compute Support?
All GGUS tickets are assigned to the SU either by TPM or directly by the users.
Are tickets typically solved in Cloud Compute Support or reassigned elsewhere?
Tickets are typically solved in this unit but also reassigned to specific providers of the service whenever needed.
Who is responsible for Cloud Compute Support?
Members of the Cloud Compute support team
What documentation is available on Cloud Compute Support?
User documentation: https://docs.egi.eu/users/compute/cloud-compute/
Provider documentation: https://docs.egi.eu/providers/cloud-compute/
What is the usual "Type of Issue" for the tickets of Cloud Compute?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Cloud Compute team.