FAQ FOR CERN IAM services SUPPORT UNIT
Responsible Unit: CERN IAM services
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the CERN IAM services Support?
The CERN IAM services are INDIGO-IAM instances for LHC experiments and other CERN-based VOs. The purposes of those services include: VO user, group and role management; the provision of WLCG tokens for user and service workflows; the provision of VOMS proxies while those remain needed. The purpose of the CERN IAM service Support is to follow up on incidents and requests pertaining to the CERN IAM services.
For which components does CERN IAM services Support provide support?
For all production IAM service instances hosted by CERN IT.
Which quality of service (QoS) will you provide?
Base
Who will assign tickets to CERN IAM services Support?
LHC VOs, WLCG operations and WLCG site admins
Are tickets typically solved in CERN IAM services Support or reassigned elsewhere?
Solved by CERN IAM services Support
Who is responsible for CERN IAM services Support?
Single Sign On and Account Management Services, CERN IT department
What documentation is available on CERN IAM services Support?
https://cern.service-now.com/service-portal?id=service_element&name=SSO-Service
What is the usual "Type of Issue" for the tickets of CERN IAM services Support?
Authorization/Authentication
Comments
The CERN IAM services Support unit is connected to the WLCG-IAM Functional Element in CERN SNow: https://cern.service-now.com/service-portal?id=functional_element&name=WLCG-IAM
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed to the CERN IAM services Support team.