FAQ FOR UI WN Tarball SUPPORT UNIT
Responsible Unit: UI WN Tarball
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the UI WN Tarball Support?
To provide support for, and receive feedback/feature requests from, users of the "tarball" versions of the EMI UI and WN, which in turn is constructed from the corresonding emi UI and WN products.
For which components does UI WN Tarball provide support?
The "tarball" versions of the emi-ui and emi-wn products.
Which quality of service (QoS) will you provide?
Who will assign tickets to UI WN Tarball Support?
DMSU or the EMI-WN/UI support team should assign tickets to this unit if the problem is found to be with the tarball or it's environment/setup and not the upstream UI or WN distributions.
Are tickets typically solved in UI WN Tarball Support or reassigned elsewhere?
Tickets will usually be solved in house, or possibly reassigned "upstream" to the UI or WN teams if the problem is deemed to be
Who is responsible for UI WN Tarball Support?
Matt Doidge, from the UK NGI.
What documentation is available on UI WN Tarball Support?
https://www.gridpp.ac.uk/wiki/EMITarball
What is the usual "Type of Issue" for the tickets of UI WN Tarball?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the UI WN Tarball team.