Dissemination level

TLP:AMBER


DescriptionPriorityStatusEstimated task durationReleaseGGUS LinkInternal link
Allow more than one active session

HIGH

IN PROGRESS


Dec 2025

Add customisable cc field in the ticket edit interface

HIGH

DONE


2 weeksmid March++, +

Add configurable notification rate per site

HIGH

DONE

2 weeks

mid March



Implement Zammad performance fixes: https://github.com/zammad/zammad/issues/5495

HIGH

DONE

2 weeks

mid March



Involve SITE to the ticket

HIGH

PLANNING

3 weeks


+, +

Long group names are invisible in NOTIFIED GROUPS

HIGH

PLANNING

2 weeks


Team-to-Alarm ticket convertion + Ticket Type visibility in ticket edit mask.

MEDIUM

PLANNING

2 weeks



++

Restrict social network accounts to login via EGI Check-In

MEDIUM

PLANNING

2 weeks




Automatic role assignment (IAM or CRIC, or other)

LOW

PLANNING

8 weeks




Dashboard matrix: a table listing the number of open/closed tickets per group/site on the main Dashboard page

MEDIUM

PLANNING

3 weeks




Add customisable order of groups in the group selection field.

LOW

NOT STARTED

2 weeks




URL showing ticket number

LOW

NOT STARTED

2 weeks
++

Missing link in "login from a new device"

LOW

NOT STARTED

1 week
++

Bug: notified group ids are shown in email notifications. Need to be names.

LOW

NOT STARTED

2 week



Sites known to be in a downtime state should display a warning pop-up

LOW

NOT STARTED

3 weeks



Sites in an uncertified state should be marked as such

LOW

NOT STARTED

3 weeks



OIDC access

LOW

PLANNING

unknown




Implement escalation procedures

LOW

NOT STARTED

2 weeks




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