Page tree
Skip to end of metadata
Go to start of metadata

TermUnderpinning agreement

Documented agreement between a service provider and an external supplier that specifies the underpinning service(s) or service component(s) to be provided by the supplier, together with the related service targets

Note 1: A UA can be seen as a service level agreement (SLA) with an external supplier where the service provider is in the customer role.
Note 2: A UA may also be referred to as an underpinning contract (UC).

Last updated