FAQ FOR FGSG SUPPORT UNIT
Responsible Unit: FGSG
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the FGSG Support?
The FGSG provides a set of general purpose scientific applications for researchers interested to access the EGI infrastructure to run data-driven applications. FGSG is also an entry point to propose the integration of new applications in the portal, or ask support for developing a custom version of the portal tailored to the requirements of a specific research community.
For which components does FGSG provide support?
- For the FutureGateway Framework.
- For the Application published in the FSGS site.
Which quality of service (QoS) will you provide?
Medium.
Who will assign tickets to FGSG Support?
A ticket is usually assigned to the FGSG Support Unit by EGI 2nd level user support or directly by informed users or site admins.
Are tickets typically solved in FGSG Support or reassigned elsewhere?
Solved in FGSG Support.
Who is responsible for FGSG Support?
The FGSG team provides user support through this support unit.
What documentation is available on FGSG Support?
Documentation about FGSG usage and support is available in the fgsg.egu.eu website.
What is the usual "Type of Issue" for the tickets of FGSG?
Other
Comments
No additional comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the FGSG SU.