FAQ FOR APEL client & Accounting Repository SUPPORT UNIT
Responsible Unit: APEL client & Accounting Repository
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the APEL client & Accounting Repository Support?
To deal with operational and deployment issues with the APEL accounting software.
For which components does APEL client & Accounting Repository provide support?
Glite-APEL, apel-parsers, and the central APEL repository.
Which quality of service (QoS) will you provide?
Who will assign tickets to APEL client & Accounting Repository Support?
TPM or others, no special permissions.
Are tickets typically solved in APEL client & Accounting Repository Support or reassigned elsewhere?
Operational and deployment issues are solved in this SU. Suspected software bugs in glite-APEL will be assigned to APEL-EMI SU.
Who is responsible for APEL client & Accounting Repository Support?
The developer team based at RAL (UK).
What documentation is available on APEL client & Accounting Repository Support?
Development, FAQ and APEL encryption information is available in https://wiki.egi.eu/wiki/APEL
What is the usual "Type of Issue" for the tickets of APEL client & Accounting Repository?
Accounting
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the APEL client & Accounting Repository team.