FAQ FOR WLCG Data Management Monitoring SUPPORT UNIT
Responsible Unit: WLCG Data Management Monitoring
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the WLCG Data Management Monitoring Support?
This support unit takes cares of the tickets related to WLCG transfers [1] , Data popularity [2] and ATLAS DDM [3]
For which components does WLCG Data Management Monitoring provide support?
TBD
Which quality of service (QoS) will you provide?
Best effort support
Who will assign tickets to WLCG Data Management Monitoring Support?
Tickets are usually assigned by the TPM
Are tickets typically solved in WLCG Data Management Monitoring Support or reassigned elsewhere?
Tickets are usually solved by the Unit
Who is responsible for WLCG Data Management Monitoring Support?
What documentation is available on WLCG Data Management Monitoring Support?
TBD
What is the usual "Type of Issue" for the tickets of WLCG Data Management Monitoring?
Monitoring
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WLCG Data Management Monitoring team.