FAQ FOR OC_EGI SUPPORT UNIT
Responsible Unit: OC_EGI
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the OC_EGI Support?
The EGI Operations Centre is a catch-all "NGI entity" created in GOCDB to collect HTC and cloud providers that for several reasons cannot be affiliated to the existing NGIs (i.e. there is no agreement with the Operations Centre representing the given NGI). The aim of OC_EGI support unit is to deal with all kind of issues related to operations of such sites. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to operations of these sites should be addressed to OC_EGI support unit.
For which components does OC_EGI provide support?
We support users and site administrators for all components and services deployed in OC_EGI.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to OC_EGI Support?
TPM, operators, or users.
Are tickets typically solved in OC_EGI Support or reassigned elsewhere?
Tickets are usually solved, unless other support unites need to be involved.
Who is responsible for OC_EGI Support?
The EGI SDIS (Service Delivery and Security Information) team provides operational support and oversight to the affiliated sites
What documentation is available on OC_EGI Support?
EGI Policies and Procedures Home
What is the usual "Type of Issue" for the tickets of OC_EGI?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the OC_EGI team.