FAQ FOR Accounting Portal SUPPORT UNIT
Responsible Unit: Accounting Portal
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Accounting Portal Support?
To develop and support the Accounting Portal
For which components does Accounting Portal provide support?
Accounting Portal.
Which quality of service (QoS) will you provide?
Who will assign tickets to Accounting Portal Support?
Any user of the Accounting Portal.
Are tickets typically solved in Accounting Portal Support or reassigned elsewhere?
CESGA Accounting Portal staff.
Who is responsible for Accounting Portal Support?
CESGA Accounting Portal staff.
What documentation is available on Accounting Portal Support?
http://accounting.egi.eu/gridsite/accounting/CESGA/links.html
What is the usual "Type of Issue" for the tickets of Accounting Portal?
Accounting
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Accounting Portal team.