FAQ FOR Software Repository SUPPORT UNIT
Responsible Unit: Software Repository
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Software Repository Support?
This is a 2nd level support unit, responsible for handling issues about the EGI Software Provisioning process which are particularly related to the EGI Software Repository and related support tools.
For which components does Software Repository provide support?
This unit provides support for the EGI Software Repository and related support tools, in particular to the EGI Software Repository Portal and the underlying repository infrastructure.
Which quality of service (QoS) will you provide?
Base
Who will assign tickets to Software Repository Support?
TPM
Are tickets typically solved in Software Repository Support or reassigned elsewhere?
Most tickets are handled internally or in cooperation with DMSU and the EGI Software Provisioning Support Unit.
Who is responsible for Software Repository Support?
IASA
What documentation is available on Software Repository Support?
What is the usual "Type of Issue" for the tickets of Software Repository?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Software Repository team.