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- The SU responsible should communicate the changes to be done in the SU mailing list, asking for updating the members e-mail addresses. The new SU members have to be added to the list in order to receive notifications by e-mail of tickets assigned to their SU.
- The SU responsible should ask for adding new members to the SU in the ticketing system. The members of a SU correctly registered in the ticketing system can access visualize and modify the tickets assigned to their SU.
Operation handbook for service providers Documentation about how to operate the Helpdesk
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