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ISRM1 Record, Classify, Prioritize, Escalate, Resolve, Close an incident or service request
Document control Area ISRM Procedure status Owner apaolini Approvers Process owner Approval status 2 complete mviljoen Approved version and date v.52 Statement Procedure describing how an incident or service request should be recorded, classified , prioritizedRDM3 Lightweight release process
Document control Area RDM Procedure status Owner catalin Approval status 2 complete bgrenier 4 complete OMB Approved version and date v5 Statement This lightweight procedure applies to individual low risk/impact change and provides steps for service updatesPROC21 Resource Centre suspension
Document control Area EGI Federation Operations Procedure status Owner apaolini Approvers Operations Management Board Approval … Next procedure review upon request Procedure reviews The following table is updated after every review of this procedure. Date ReviewCHM3 Evaluate and Approve Change Management Operated by Other Organisations
Document control Area CHM Procedure status Owner mviljoen Approval status 1 complete bgrenier 3 complete OMB Approved version and date v11 Statement Procedure documenting the management of Federated Change Management within the EGI Federation DisseminationCHM2 Maintain the list, descriptions and step-by-step workflows for well-known and recurring changes
Document control Area CHM Procedure status Owner mviljoen Approvers Process Owner OMB Approval status 1 complete bgrenier 3 complete OMB Approved version and date v13 Statement Procedure how standard changes list should be maintained Dissemination LevelRDM1 Emergency release process
Document control Area RDM Procedure status Owner catalin Approval status 1 complete bgrenier 6 complete OMB … This procedure is meant to cover releases for which a simplified planning/testing/deployment phase is established, as their deployments are required to fix a specificRDM2 Regular release process
Document control Area RDM Procedure status Owner catalin Approval status 2 complete bgrenier 7 complete OMB Approved version and date v13 Statement This procedure applies to regular releases of the centrally-provided production services that need to be fullyPROC22 Support for CVMFS replication across the EGI Infrastructure
Document control Area EGI Federated Operations Procedure status Owner catalin Approvers Operations Management Board Approval status Approved version and date v1, Statement The procedure describes the process of creating a repository within the EGI CVMFS infrastructurePROC03 Operations Centre decommission
Document control Area EGI Federation Operations Procedure status Owner mviljoen Approvers Operations Management Board Approval … to be undertaken for decommissioning an Operations Centre. Next procedure review upon request Procedure reviews The following table is updated after everyPROC01 EGI Infrastructure Oversight escalation
Document control Area EGI Federation Operations Procedure status Owner mviljoen Approvers Operations Management Board Approval status Approved version and date v11, Statement The purpose of this document is to define escalation procedure for operational problems