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Definition
Reference / target values for a parameter used to measure the performance of a service, listed in a service level agreement (SLA) related to this service
Note: Typical service targets might include availability or resolution time for incidents
Source
FitSM-0
Owner
The group responsible for keeping the term up-to-date (e.g. use the prefix IMS for processes, EGI for boards like OMB, EGI.eu for EGI Foundation teams); e.g. IMS SPM, EGI OMB, EGI.eu SIT