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Document control

AreaEGI Federation Operations
Procedure status

DRAFT

Owner
ApproversOperations Management Board
Approval status

APPROVAL REQUIRED

Approved version and date


Statement

The purpose of this document is to define escalation procedure for operational problems

Next procedure reviewom demand

Procedure reviews

The following table is updated after every review of this procedure.

DateReview bySummary of resultsFollow-up actions / Comments

 

Alessandro Paolini copy from PROC01_EGI_Infrastructure_Oversight_escalation in EGI Wiki




Table of contents

Overview

Definitions

Please refer to the EGI Glossary for the definitions of the terms used in this procedure.

The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

Entities involved in the procedure

Triggers

Steps

Step# ResponsibleActionPrerequisites, if any















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