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| name | FitSM-0_Overview_and_vocabulary.pdf |
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| height | 250 |
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| FitSM0: Overview and vocabulary |
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| name | FitSM-1_Requirements.pdf |
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| height | 250 |
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| FitSM1: Requirements |
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| name | FitSM-2_Objectives_and_activities_v2.2.pdf |
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| height | 250 |
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| FitSM2:Objectives_and_activities |
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| name | FitSM-3_Role_model.pdf |
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| height | 250 |
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| View file |
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| name | FitSM_Guide_Identifying_Services_v1.0.pdf |
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| height | 250 |
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| FitSM Guide Identifying Services |
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| name | FitSM_Guide_ITSM_documentation_checklist_1.0.pdf |
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| height | 250 |
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| FitSM Guide ITSM_documentation_checklist |
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| name | FitSM_Guide_Specifying_Services_v1.0.pdf |
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| height | 250 |
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| FitSM_Guide_Specifying_Services |
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| name | FitSM_Sample_Audit-Plan_v1.0.docx |
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| height | 250 |
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| View file |
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| name | FitSM_Sample_Capacity_Plan_v1.docx |
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| height | 250 |
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| FitSM_Sample_Capacity_Plan |
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| name | FitSM_Sample_Corporate_SLA_v1.0.docx |
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| height | 250 |
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| FitSM_Sample_Corporate_SLA |
| View file |
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| name | FitSM_Sample_Service_Management_Policy_v1.0.docx |
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| height | 250 |
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| FitSM_Sample_Service_Management_Policy |
| View file |
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| name | FitSM_Sample_Service_Portfolio_Catalogue_v1.0.xlsx |
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| height | 250 |
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| FitSM_Sample_Service_Portfolio_Catalogue |
| View file |
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| name | FitSM_Template_Service_Portfolio_Catalogue_v1.0.xlsx |
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| height | 250 |
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| FitSM_Template_Service_Portfolio_Catalogue |
| View file |
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| name | FitSM_Template_Basic_Service_Report_1.0.docx |
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| height | 250 |
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| FitSM_Template_Basic_Service_Report |
| View file |
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| name | FitSM_Template_Procedure_v1.0.docx |
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| height | 250 |
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| View file |
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| name | FitSM_Template_Process_definition_v1.0.docx |
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| height | 250 |
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| FitSM_Template_Process_definition |
| View file |
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| name | FitSM_Template_Service_design_and_transition_package_1.1-final.docx |
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| height | 250 |
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| FitSM_Template_Service_design_and_transition_package |
| View file |
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| name | FitSM_Template_SLA_1.0.docx |
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| height | 250 |
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| |
| View file |
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| name | FitSM-6-Capability-Maturity-Assessment-v2.0.xlsx |
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| height | 250 |
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| FitSM-6-Capability-Maturity-Assessment |
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