FAQ Responsible Units

Migration

The FAQ about responsible units started as FAQ about support units long ago. In March 2011 a new FAQ was started inside the EGI wiki.
The FAQs shall help the TPM to assign tickets and other responsible units to reassign tickets.
The FAQ is searchable and public.
The FAQ will not contain e-mail adresses or internal informations.

The fields are

|Unit= Responsible Unit This is the name take from the GGUS system, please do not change.

|E-Mail=unused|Interface=unused|purpose=What is the purpose of the UNIT?

|components=For which components do you provide support?|service quality=Which quality of service (QoS) will you provide?

|assigned by=Who will assign tickets to UNIT? This could be TPM or DMSU or ...

|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?

|responsible=Who is responsible for UNIT? This could be a person or an organisation.

|documentation= What documentation is available on UNIT?

|more= What if I have questions which are not dealt with by this FAQ? this is optional

|sortname= Name of the UNIT, with first letter upper case and everything else lower case. this helps sorting the FAQ, please do not change.

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