FAQ for PaaS Orchestrator SUPPORT UNIT
Responsible Unit: Accounting Portal
Helpdesk: GGUS (Operations Helpdesk by TPM)
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What is the purpose of the PaaS Orchestrator Support?
The PaaS Orchestrator Support Unit (SU) provides support to the users accessing the PaaS Orchestration service to create deployments on the federated clouds.
The PaaS Orchestrator development team provides user support through this support unit.
For which components does PaaS Orchestrator provide support?
The PaaS Orchestrator SU provides support for the following services and components:
- PaaS Orchestrator service
- PaaS Dashboard
- Orchestrator command line client (orchent)
Which quality of
...
support (QoS) will you provide?
Medium.
Who will assign tickets to PaaS Orchestrator Support?
A ticket is usually assigned to the PaaS Orchestrator Support Unit by EGI 2nd level user support or directly by informed users or site admins.
Are tickets typically solved in PaaS Orchestrator Support or reassigned elsewhere?
The PaaS Orchestrator Support Team either resolves the issue or assigns the ticket to another support unit if the problem cannot be attributed to the PaaS services.
Who is responsible for PaaS Orchestrator Support?
Marica Antonacci (INFN BARI)
What documentation is available on PaaS Orchestrator Support?
Technical documentation about INDIGO PaaS Orchestrator is available at: https://indigo-dc.gitbook.io/indigo-paas-orchestrator/
What is the usual "Type of Issue" for the tickets of PaaS Orchestrator?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the PaaS Orchestrator team.