Below are the detailed steps of the escalation procedure if no response is received for the notification of a problem or the problem has been unattended for.
|Escalation procedure flow||Escalation procedure|
When an alarm appears on the ROD dashboard, at most after 24 hours from the problem occurrence ROD should start the procedure below:
(Max Duration column shows time in working days which you have to wait before you move to next step in the escalation procedure )
|Step#||Responsible||Action||Prerequisites, if any|