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Below are the detailed steps of the escalation procedure if no response is received for the notification of a problem or the problem has been unattended for.

Escalation procedure flowEscalation procedure

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When an alarm appears on the ROD dashboard, at most after 24 hours from the problem occurrence ROD should start the procedure below:

(Max Duration column shows time in working days which you have to wait before you move to next step in the escalation procedure )


Step# ResponsibleActionPrerequisites, if any















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