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Below are the detailed steps of the escalation procedure if no response is received for the notification of a problem or the problem has been unattended for.
Escalation procedure flow | Escalation procedure |
When an alarm appears on the ROD dashboard, at most after 24 hours from the problem occurrence ROD should start the procedure below:
(Max Duration column shows time in working days which you have to wait before you move to next step in the escalation procedure )
Step# | Responsible | Action | Prerequisites, if any | |
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