Date: Fri, 29 Mar 2024 10:24:35 +0100 (CET) Message-ID: <1344663978.416.1711704275555@czmuims01.ops.egi.eu> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_415_1165362848.1711704275554" ------=_Part_415_1165362848.1711704275554 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
FAQ FOR EMI UI SUPPORT UNIT<= /strong>
Responsible Unit: EMI UI
Helpdesk: GGUS (Operations Helpdesk by TPM)
The EMI-UI support aims at dealing with incidents related to = the installation and configuration of the EMI-UI. For any other specific is= sue related to the EMI clients, tickets will be reassigned to the specific = Product Team SU responsible for the affected part of the middleware. A tick= et should be assigned to EMI-UI support when there is a problem in the inst= allation or configuration of EMI UI. First and second level support should = first debug the problem with the submitter of the ticket to detect any poss= ible misconfiguration or misuse of the production repositories. Incidents r= eporting problems about the middleware installed by a EMI-UI should be dire= ctly assigned to the relevant Support Unit.
EMI-UI
Medium
DMSU
unknown
EMI product team "Integration Team" is responsible for the EM= I UI Support. The involved people are:
Other
No comments.
Open a GGUS ticket indicating that it should be= directed at the EMI UI team.