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FAQ FOR Gridsite SUPPORT UNIT
Responsible Unit: Gridsite
Helpdesk: GGUS (Operations Helpdesk by TPM)
The purpose of the Gridsite Support Unit is to handle tickets= assigned to it through the GGUS system. These tickets can originate from u= sers or from operations.
The Gridsite Support Unit is going to deal with problems rega= rding the Gridsite library.
Tickets will be typically re-assigned by other support units = who have traced causes for reported problems to the Gridsite library. In ex= ceptional situations where the cause for the problem is obvious, tickets ma= y also by assigned directly by DMSU.
Provide early response and handle incoming tickets, either by= resolving them or by re-assigning to another Support Unit should the cause= for the reported probelm be traced to a product outside the scope of Grids= ite Support.
EMI's CESNET Security Product Team is responsible for providi= ng support for Gridsite.
Support for Gridsite within the Gridsite Support Unit is prov= ided by members of the responsible product team. No specific support docume= ntation is required.
security
No comments.
Open a GGUS ticket indicating that it should be= directed at the Gridsite team.