Date: Thu, 28 Mar 2024 11:30:48 +0100 (CET) Message-ID: <320882717.1.1711621848568@czmuims01.ops.egi.eu> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_0_1995117358.1711621848550" ------=_Part_0_1995117358.1711621848550 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
FAQ FOR Notebooks SUPPORT UNIT=
Responsible Unit: Notebooks
Helpdesk: GGUS (Operations Helpdesk by TPM)
The purpose of the EGI Notebooks support unit in GGUS is to handle probl= ems associated with EGI Notebooks service, e.g. handling user requests and = issues
EGI Notebooks support unit will provide support for the EGI Notebooks se= rvice in the context of EGI activities.
Medium
All GGUS tickets assigned to EGI Notebooks SU either by TPM or directly = by the users are handled through GGUS system.
EGI Notebooks supporters both resolve the matter and solve the ticket or= they assign the ticket to another support unit.
Responsible for EGI Notebooks SU are members of the EGI team and can be = reached through notebook-support <at> mailman.egi.eu= mailing list.
Documentation for EGI Notebooks support is available at GGUS: Notebooks FAQ.
Other
No comments.
Open a GGUS ticket indicating that it should be directed a= t the Notebooks team.