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FAQ FOR QosCosGrid SUPPORT UNIT
Responsible Unit: QosCosGrid
Helpdesk: GGUS (Operations Helpdesk by TPM)
QosCosGrid Support Unit belongs to the third level of user su= pport and takes care of the QosCosGrid middleware components installed on E= GI sites. QosCosGrid SU processess incoming tickets by analyzing them and d= epending on situation: finding sollution of the problem or redirecting the = problem to QosCosGrid developers.
The QosCosGrid SU provides support for both services and QCG = client programs, particularly:
Typically tickets will be assigned by DMSU, but there are no = special restrictions.
All tickets related to the QosCosGrid middleware are resolved= in this SU or within DMSU. Tickets already assigned to QosCosGrid will not= be reassigned.
The QosCosGrid Support is maintained by the QosCosGrid develo= pers and QosCosGrid user support team.
The documentation for QosCosGrid is available at <= /span>http://www.qoscosgrid.org. = Individual components are described at subpages:
Other
No comments.
Open a GGUS ticket indicating that it should be= directed at the QosCosGrid team.