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FAQ FOR ROC CERN SUPPORT UNIT
Responsible Unit: ROC CERN
Helpdesk: GGUS (Operations Helpdesk by TPM)
ROC CERN is a special support group with only 1 grid producti= on site. We support users and site administrators for all components and se= rvices deployed in the CREN-PROD production site.
We support users and site administrators for all components a= nd services deployed in CERN-PROD grid production site
unknown
All GGUS tickets assigned to the ROC CERN support unit either= by TPM or directly by the users will be sent to CERN local helpdesk. Ticke= ts can also be opened directly into the CERN local helpdesk.
Tickets are usually solved within the CERN local helpdesk; ch= anges are synchronized to the original GGUS ticket.
ROC CERN operations team: Maite Barroso Lopez; Helge Meinhard= ; Steve Traylen; Juan Manuel Guijarro
CERN local helpdesk: https://cern.service-now.com/service-port= al/
Other
No comments.
Open a GGUS ticket indicating that it should be= directed at the ROC CERN team.