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FAQ FOR UMD Product Submission SUPPORT UNIT
Responsible Unit: UMD Product Submission
Helpdesk: GGUS (Operations Helpdesk by TPM)
This support unit collects the tickets assigned to the 3rd level support= for which the product team released a new product version that fixes the p= roblem, and made it available for the UMD software provisioning process . T= he ticket must contain a reference to the product version that fixes the is= sue reported initially in the ticket. Once the product version referred in = the ticket is released in UMD the ticket is solved, and the submitter knows= he can find it in the UMD repositories.
No specific component.
The 3rd level support or DMSU
Tickets are typically not reassigned
- Peter Solagna (EGI SA2) - Jo=C3=A3o Pina (EGI SA1.3) - Kostas Koumanta= ros (EGI SA2)
No specific documentation beside this FAQ
Other
none
Please submit a GGUS ticket