This page provides:

• information on the service level targets used for performance monthly reports
• links to on-line statistics
• links to the monthly performance reports

EGI OLA SLA framework is described under following page: OLA/SLA Framework

Procedure for oversight of availability and reliability performance

Metric definition

• Quality of Support: Resource infrastructure Provider, EGI.eu Core services
• Availability reliability: Resource infrastructure Provider, Resource Centre, EGI.eu Core services

Resource Centre performance

• Profile for A/R Computations: ARGO_MON_CRITICAL

Resource infrastructure Provider performance

• List of NGIs' authoritative Top-BDIIs (used for Top-Bdii Ava/Rel computation) GOC DB service group
• List of NGI's authoritative SAM's:  GOC DB service group
• List of NGI's authoritative Argus'es:  GOC DB service group
• List of NGI services registered in GOCDB  (used for NGI/EIRO Ava/Rel computation)
• Profile for A/R Computations: no more used]

EGI services performance

• List of EGI.eu core services
• Support priority definition
• Profile for A/R Computations: OPS_MONITOR_CRITICAL