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This page provides:

  • information on the service level targets used for performance monthly reports
  • links to on-line statistics
  • links to the monthly performance reports

EGI OLA SLA framework is described under following page: OLA/SLA Framework


Procedure for oversight of availability and reliability performance

Metric definition

Resource Centre performance

On-line Statistics

(certificate required) 

Monthly Reports

Service Level TargetsAgreements

RCs Ava/Rel on-line statistics



RC Ava/Rel monthly reports

levels and targets
RC OLA
FedCloud Ava/Rel on-line statistics


Resource infrastructure Provider performance

On-line Statistics

(Operations Portal - certificate required) 

Monthly Reports

Service Level TargetsAgreements

Top level bdii Ava/Rel statistics no more collected

RP reportslevels and targetsRP OLA
Quality of Service



EGI services performance

On-line Statistics

(certificate required) 

Periodic ReportsService Level TargetsAgreements

Quality of Service

Availability and Reliability


QoS reports

Availability and Reliability


levels and targets


EGI.eu OLA (May 2014 - April 2015)

EGI.eu OLA (May 2015 - April 2016)

EGI.eu OLA (May 2016 - December 2017)

EGI.eu OLA (January 2018 - December 2020)


levels and targetsEGI.eu Federated Operations SLA (May 2014 - April 2015)


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