FAQ FOR WLCG Data Management Monitoring SUPPORT UNIT
Responsible Unit: WLCG Data Management Monitoring
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the WLCG Infrastructure Monitoring Support?
The support unit handles any requests concerning the status of sites/services/channels monitored by the SSB (Service Status Board).
For which components does WLCG Infrastructure Monitoring provide support?
SSB (Service Status Board), including the VO instances (CMS: [1], ATLAS: [2], ALICE: [3], LHCb: [4] ), and the common instance at [5].
Which quality of service (QoS) will you provide?
n.a.
Who will assign tickets to WLCG Infrastructure Monitoring Support?
Tickets are usually assigned by the TPM.
Are tickets typically solved in WLCG Infrastructure Monitoring Support or reassigned elsewhere?
Tickets are usually solved by the Unit.
Who is responsible for WLCG Infrastructure Monitoring Support?
What documentation is available on WLCG Infrastructure Monitoring Support?
What is the usual "Type of Issue" for the tickets of WLCG Infrastructure Monitoring?
Monitoring.
Comments
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WLCG Infrastructure Monitoring team.