FAQ FOR NGI_IE SUPPORT UNIT
Responsible Unit: NGI_IE
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_IE Support?
The aim of NGI_IE support unit is to deal with all kind of issues related to operations of grid sites in Ireland. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Ireland should be addressed to NGI_IE support unit.
For which components does NGI_IE provide support?
We support users and site administrators for all components and services deployed in NGI_IE.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_IE Support?
TPM, operators, or users.
Are tickets typically solved in NGI_IE Support or reassigned elsewhere?
Tickets are usually solved, unless the assignment to NGI_IE was in error.
Who is responsible for NGI_IE Support?
From managerial point of view the responsible is NGI_IE operations manager Jerry Horgan
What documentation is available on NGI_IE Support?
EGI Policies and Procedures Home
What is the usual "Type of Issue" for the tickets of NGI_IE?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_IE team.