FAQ FOR NGI_HU SUPPORT UNIT
Responsible Unit: NGI_HU
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_HU Support?
The aim of NGI_HU support unit is to deal with all kinds of issues related to operations of grid sites in Hungary. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Hungary should be addressed to NGI_HU support unit.
For which components does NGI_HU provide support?
We support users and site administrators for all components and services deployed in NGI_HU
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_HU Support?
NGI_HU ROD team
Are tickets typically solved in NGI_HU Support or reassigned elsewhere?
NGI_HU ROD team solve the problems or they will reassign it to the competent site administrator if needed
Who is responsible for NGI_HU Support?
NGI_HU ROD team
What documentation is available on NGI_HU Support?
Technical documentation for sites will be made available for administrators on https://www.mgkk.hu/ngi_hu/internal internal pages, public information is available on http://www.mgkk.hu/ngi_hu pages with a lot of info for users.
What is the usual "Type of Issue" for the tickets of NGI_HU?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_HU team.